Frequently Asked Questions

Orders

How do I track my order?

Once your order has been dispatched, you’ll receive a tracking number by email. Use this number on the carrier’s website to follow your delivery.

Can I change or cancel my order?

We can only make changes or cancellations before your order has been dispatched. Please contact us as soon as possible at support@wtrayhome.online. Refer to our Cancellation Policy for more information.

Shipping

How long does delivery take?

Delivery times depend on your location, shipping method, and product availability. Please refer to our Shipping Policy for estimated delivery times and additional information.

Do you ship internationally?

Shipping availability depends on your destination. Available shipping options, costs, and estimated delivery times will be displayed at checkout where applicable.

Returns & Exchanges

What is your return policy?

Our return eligibility, time limits, and conditions are outlined in our Return and Refund Policy. Please review the policy before requesting a return to ensure your item meets the requirements.

How do I exchange an item?

Please email support@wtrayhome.online with your order number and details of the item you wish to exchange. Our support team will guide you through the available options.

Products

How do I choose the right size?

Check the dimensions listed on each product page before placing your order. Measuring your available space and considering how you intend to use the item can help you choose the right decorative tray, vanity organizer, or home décor accessory.

Are all your products the same size?

No. Our products come in a variety of sizes, shapes, materials, and designs. Please check each product description for specific measurements and product details.

Product Care

How do I care for my WTrayHome products?

Care instructions vary depending on the material and finish. For most decorative trays and organizers, gently wipe the surface with a soft cloth and avoid harsh cleaning products. For wooden, woven, or other delicate materials, follow the specific care instructions provided on the product page.

Will the product look exactly like the pictures?

We aim to display our products as accurately as possible. However, slight variations in color or appearance may occur due to lighting, photography, and individual screen settings. Please review the product images and description carefully before ordering.

Still Have Questions?

We’re happy to help! If you need further assistance with an order or product, contact us at support@wtrayhome.online.

We aim to respond to all enquiries within 1–2 business days.