At WTrayHome, we want you to be happy with your purchase. If something isn't right, we're here to help. Please review our return and refund policy below.
Returns
We accept eligible returns within 30 days of delivery. Items must be unused, undamaged, and in their original condition, with all original packaging, tags, and accessories included.
Sale items may be excluded from returns where permitted by applicable law. This does not affect any rights you may have under applicable consumer protection laws.
How to Return
To initiate a return, email us at support@wtrayhome.online with your order number and the reason for your return. Our support team will provide instructions on how to proceed.
Please do not send items back before receiving return instructions from our team.
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, incorrect, or otherwise covered by applicable law.
Please package all returned products securely, especially fragile decorative accessories, trays, vases, and other home décor items, to help prevent damage during transit.
Exchanges
Exchanges may be available for a different size, colour, or design, subject to product availability.
Please contact us before returning your item so we can explain the available options and provide the appropriate instructions.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
Approved refunds will be issued to your original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.
Where applicable, refunds will be processed in accordance with relevant consumer protection laws.
Faulty, Damaged, or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us at support@wtrayhome.online as soon as possible.
Include your order number, a description of the issue, and clear photographs of the item and its packaging where possible. We will review your request and work with you to arrange an appropriate resolution.
You will not be charged return shipping costs for eligible faulty, damaged, or incorrect items.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Contact Us
For questions about returns, exchanges, or refunds, please contact us using the details below.
Store Name: WTrayHome
Email: support@wtrayhome.online
Phone: +1 6608101930
Business Address: 327 Fairway Boulevard, Panama City Beach, Florida 32407, United States