Shipping Policy

Thank you for shopping with WTrayHome! We’re committed to providing a smooth shopping experience. Below is everything you need to know about how we process and ship your order.

Processing Time

Orders are typically processed within 1–3 business days after they are placed. Processing times may vary during holidays, promotional periods, or periods of high order volume.

You will receive a confirmation email with tracking information once your order has been dispatched, where tracking is available.

Domestic Shipping

We offer available shipping options at checkout. Delivery times depend on your location, the selected shipping method, and carrier conditions.

Please review the estimated delivery timeframe displayed at checkout before completing your purchase.

International Shipping

International shipping may be available to selected countries, depending on the destination and available shipping services.

Delivery times vary depending on the destination, carrier, and customs processing. Any available international shipping options and estimated delivery times will be displayed at checkout.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order details, and selected shipping method.

We may occasionally offer free shipping promotions. Please check our website for current offers and any applicable conditions.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number, where tracking is available.

You can use this number on the carrier’s website to follow your shipment. Please allow some time for tracking information to become available after dispatch.

Shipping Delays

Although we do our best to ensure timely delivery, delays may occasionally occur due to carrier disruptions, severe weather, holidays, customs inspections, or other circumstances beyond our control.

If your order appears to be delayed, please check your tracking information first. If you need further assistance, contact our support team.

Customs & Duties

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country and local regulations.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer. Customs processing may also affect delivery times.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are correct when placing your order. If you notice an error, contact us as soon as possible at support@wtrayhome.online.

We cannot guarantee that address changes can be made once an order has been processed or dispatched.